Client Relations Executive.

Client Relations executive where you will assist for maintaining client satisfaction through the smooth running of event registration. Working within the events team to ensure the successful management of events. This will include processing customer data, co-ordinating communications, managing registration systems and running registration on-site at events.

How you will contribute:

• Assist in managing the events department inboxes
• Working within a team to respond to internal and external enquiries/queries and delivering a professional and responsive service at all times
• Coordinating and customer communications
• Process payments, invoices and refunds for delegate registrations
• Collating and uploading delegate on various platforms
• Assisting with pre-event materials and liaising with the operations team on logistical issues to ensure everything is onsite and ready prior to the event going live including setting up and testing Cvent OnArrival onsite at live events with the Client Services team
• Managing the registration desk at live events as and when required

Essential requirements:

• Flexibility to work additional hours during busy periods in the run up to large scheduled events
• Available to work from the registered office on a weekly basis as and when required by Head of Client Services (1 day minimum - usually a Thursday but can be Tuesday)
• Excellent eye for detail in all written communications

The ideal skills for this role are:

• Experience of using CVENT is preferred but not essential
• Experience of using Salesforce would be preferable
• Experience of working front of house at events is preferred
• Experience of processing information using databases
• Intermediate knowledge of Excel
• At least 2+ year's of experience within B2B events is ideal

You will be able to demonstrate:

• Ensure all verbal telephone communications are polite and clear

• Ability to organise, manage and prioritise a busy workload with the highest service level
• To work independently and build good relationships with internal/external stakeholders
• Being able to use initiative in the Head of Client Services absence is essential.

We Are Aspire Ltd are a Disability Confident Commited employer