CRM executive.

We have a current opportunity for a CRM executive on a contract basis based in Kensington, 3 days a week in the office and 2 days at home.

My client is looking for an experienced individual that is comfortable managing CRM systems. It's a lovely opportunity for someone looking for a nice project coming up over the next couple of months.

Day to day:

• Support the development and manage a customer communication strategy throughout all lifecycle stages of the customer experience.
• Use the customer base and insights to target customer segments with specific messages and campaigns.
• Create campaigns based on specific consumer profiles, behaviours, or events, and optimise them continuously using a test and learn methodology.
• Develop and deliver personalised and targeted campaigns using relevant customer channels such as on-site messaging, email, SMS, push notifications etc.
• Collaborate with the data and the product teams to initiate campaigns and uncover customer insight
• Collaborate with the marketing planning team to create, maintain, follow and optimise campaigns
• Support triggered communication programme testing and review
• Working with the data analyst to share customer insight based on behaviour and refine campaigns based on data.

Key skills which are good to have:

• Good knowledge of strategy and leveraging this
• Good collaboration and communication skills
• Accurate and consistent output quality delivered on time.
• Collaboration and professional relationship with marketing, creative, project and CRM teams.
• A basic understanding of Adobe Photoshop and HTML is desirable.
• Good analytical skills, comfortable working with numbers and data

This role is based in London and will start immediately.

For further information about this position please apply.

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