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Customer Care Specialist - Luxury Design

1012562
£25000 - £27000 per annum + Bonus & Benefits
West London
Permanent
Client Services
24/08/2018

This vacancy has now expired.

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Customer Care Specialist - Luxury Design

West London

£25,000 - £27,000 (Plus Bonus & Benefits)

Do you have B2B customer service experience and want to work for a luxury design company in London?

A leading designer and manufacturer of luxury furnishings is looking to add to their customer care team. For over 20 years, they have cultivated long-standing relationships with big players in the global hospitality industry. Their exceptional service offers clients a truly consultative, collaborative and unique design experience. This customer care role offers plenty of scope for self-development and would suit an engaging, pro-active individual.

The Role:

  • Answering all queries and logging all issues in a polite and timely manner, offering clear solutions to maximise customer satisfaction
  • Reviewing unpaid orders and following up with clients to encourage payment
  • Providing updates on orders and availability to customers, maximising sales and efficiency
  • Other administrative duties, such as packing and sending out samples, order entry, shipment solutions, and delivery requirements to make sure everything runs smoothly
  • Recognising important orders and flagging new business opportunities and openings to create growth and further success for the company

The Candidate:

  • Presentable, polite and confident in communicating and conversing on a highly professional yet personable level to engage with customers through different forms of media, such as over the phone and face-to-face
  • With experience in a B2B customer care role for a product-based company, and proficiency in adapting to provide the best experience for customers and clients, you will be able to nurture relationships
  • As a highly-organised individual, you will be able to provide excellent service and maximise team efficiency with your pride and passion in ensuring the company offers the best quality care
  • If you can speak a second language, this will be beneficial for your application

If you feel that this opportunity would suit you, and that you'd relish a challenge within a supportive and engaging environment, hit Apply Now!

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