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Customer Experience Research Manager

1022027
£50000 - £55000 per annum
London
Permanent
Research & Insight
11/07/2018

This vacancy has now expired.

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Customer Experience Research Manager

Salary: £50,000 - £55,000

Location: Central London

Would you like the opportunity to work for a world leading information organisation on a variety of pioneering insight and research projects?

A globally recognised and prestigious information organisation is now looking for a Customer Experience Research Manager to join their successful customer experience team. Based in their impressive offices in a fantastic Central London location this role will give you the chance to manage a wide variety of customer experience insights programmes that will play a key role in customer strategy. In line with a competitive salary there is also a great benefits package on offer.

About the role

  • Aligning customer experience strategies and aims with key business goals to further the customer experience team and it's objectives
  • Involved in an eclectic range of consumer experience research projects, managing the full research cycle with the opportunity to utilise primary / secondary research for a range of projects
  • Writing inventive surveys through to analysis, stakeholder reporting and delivery of exploratory customer insights
  • Working closely with internal stakeholders and reporting customer satisfaction (Net Promoter Score) data

About you

  • Proven working knowledge of research methodologies (quantitative and qualitative) so you can create meaningful and impactful recommendations
  • Must have proven experience with NPS measurement/tracking systems
  • A strong interest in broadening your customer and data led insight expertise within a highly successful global company
  • Desire to collaborate with a variety of senior stakeholders and help contribute to your team's overall success

This a fantastic opportunity for an experienced researcher to join a highly reputable company and take the next step in their career. If interested then please apply today!

Jacob Kordan | Senior Talent Consultant at Aspire

LinkedIn: https://www.linkedin.com/in/jkordan/

T: 0207 612 3957

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