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Customer Service & Social Media Executive

1025976
£13 - £15 per annum
London
Contract
Content
06/02/2019

This vacancy has now expired.

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Customer Service & Social Media Executive
London
£13ph - £15ph
Ongoing Temp Role

Working within a small team, the Social Media and Customer Service Executive will be responsible for monitoring and responding to all brand building customer interaction on social media & over the phone, to sustain a positive and engaging audience experience.

Key responsibilities

- Monitor all company social media accounts to identify brand building interactions.
- Respond to all social media interaction which is seen as brand building.
- Develop engaging customer responses which enlighten audiences and promote brand-focused messages.
- Seek opportunities to improve positive engagement on social media and improve the brand's reputation.
- Identify, locate and engage with advocates and influencers within social media communities to build relationships.
- Produce reports to measure KPIs.
- Work closely with the Customer Relations team to ensure any negative review or complaint is appropriately handled, and any serious issues flagged to the Head of Customer Service.


Experience and Skills required

- Previous experience of providing customer service via social media
- A good understanding of social media platforms
- Web and computer software proficiency
- Strong copywriting, content creation, proofreading and editing skills
- Strong interpersonal, communication and customer service skills
- Organised, flexible and self-motivated.
- Forward thinking and creative

Ready to use your fantastic social media skills with a fantastic consumer brand? Apply now!

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