Job details

Location
Singapore
S$4200 - S$4201 per month
Job Type
Permanent
Ref
PR/075792_1656387249
Posted
almost 2 years ago

Job details

Location
Singapore
S$4200 - S$4201 per month
Job Type
Permanent
Ref
PR/075792_1656387249
Posted
almost 2 years ago

Customer Service Specialist
Must be based in Singapore

Being the first point of contact the Customer Service Specialist acts as the liaison between our company, customers and partners by providing product and services information and resolve any problems that our clients might face.

Responsibilities

  • Serves as the first point of contact for all our customers and consistently deliver professional support and service.
  • Manage incoming orders, calls and e-mails, including making changes to orders.
  • Manage all incoming cases, prioritize importance and distribute cases to second line support as required.
  • Maintain adequate knowledge of systems and application software used to provide a high-level support to customers.
  • Follow communication procedures, processes, guidelines (e.g. exceptions, invoicing) and policies.
  • Work actively to manage both internal and external relationships.

Professional capabilities

  • Excellent phone contact and e-mail writing skills
  • Ability to work with parallel tasks, prioritize and follow through
  • Deliver results and meet customer expectations
  • Plan- and organize work tasks and time accurately and efficient
  • Take initiative and make decisions
  • Ability to take on the customers perspective while solving problems, strong customer orientation
  • Achieves personal work goals and objectives
  • Ability to manage both internal- and external contact points
  • Experience with and knowledge of 3PL/4PL service providers

Interested? Please Apply!
Licence: 11C4388 EA: R2196964
Trevor Gabriel

We Are Aspire is acting as an Employment Agency in relation to this vacancy.

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