Digital Design Manager.

We are seeking a highly motivated Digital Designer to join a vibrant team, at our client's Tamworth Office in the UK. You will be at the forefront of shaping a global business and how they deliver incredible value and experience to their customers.

Working for a world renowned supermarket brand you will be part of a huge global change programme, you will join a team responsible for the successful implementation of new strategy, software systems and processes to improve the customer experience and loyalty.

Your New Role

• Lead, coach and motivate a team that represents a primary interface between the business and the central IT organisation to drive ongoing development and improvement to our service portfolio.
• Responsible for ensuring the global services meet the needs of the business and they remain current and effective in today's fast-moving world.
• Leading within your work streams, including driving business engagement, and managing a global community of internal and external stakeholders.
• Driving change and ensuring key business objectives are achieved and implemented globally.
• Design and lead world-class services that blend digital, physical and human interactions across multiple touch points, smartly bringing together user needs, business goals and technical realities.
• Drive and design the future of customer Loyalty at detailed and strategic levels.
• Develop the overall service design, including customer experience/ customer journeys, business rules, stage design and branding guidelines in alignment with countries.
• Ensuring achievable services designs by evaluating their complexity and technical dependencies with IT stakeholders

About You

• Qualified to 2:1 degree level or equivalent
• Proven ability to engage with stakeholders and senior business leaders
• Experience working within service design, business change, customer-Centric transformation, eCommerce or digital transformation
• Previous management experience
• Comfortable and familiar with technology in the sphere of Loyalty and Customer Interaction
• Excellent communication skills
• Analytical and excellent numerical skills

What You'll Get in Return

• Opportunity of 3 days a week remote working
• 5 week's annual leave plus Bank Holidays
• In office flexi-time
• Full training provided
• Company pension from commencement
• Private employee medical insurance after 6 months
• Company sick pay scheme
• Company maternity and adoption leave
• Company paternity leave after 2 years
• Long service rewards

If you're looking for a career that gives you more, apply today!

We Are Aspire Ltd are a Disability Confident Commited employer