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Graduate Client Services Executive

1030990
£24000 - £28000 per annum + training, career, bonus,
Chiswick
Permanent
Client Services
05/12/2019

Graduate Client Services Executive

West London

£24,000 - £28,000, start up culture, great exposure

Do you want to work in a cash rich business where you can really be impactful and rive real change?

This exciting business is set to disrupt the automotive sector in the UK, moving to an ecommerce model in which customer experience is absolutely central to their mission. They are new business unit within a hugely successful pan European cash rich company and are looking to hire a team of Graduate Client Services Executives to establish this new unit, who will be regarded as the best customer services team in the world. They offer a supremely supportive, open and accountable culture where innovation and change is welcome!

The role

As a Graduate Client Services Executive you will:

  • Be the first point of contact for all potential buyers and will need to build strong relationships to ensure that you fully understand their needs
  • Work with the extended client services team to produce and roll out new client services strategies and processes
  • Ensure that you are working towards team targets for both sales and customer satisfaction so that the brand continues to grow and develops
  • Manage the entire process from initial enquiry to car delivery so that each customer's journey is as smooth and satisfying as possible

Your profile:

  • With your previous experience in a customer service role you will be adept at managing processes that will ensure maximum levels of customer engagement
  • Your positive and engaging phone manner will ensure that you are able to build rapport with all customers and fully identify what their needs are
  • Your ability to look at problems for multiple angles will enable you to come up with innovative solutions to the customer journey
  • Your accountable nature will empower you to make positive change to the business and be successful in this growing business

If this sounds like the role for you, click "apply" now!!

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