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Graduate Customer Services Executive

1030825
£20000 - £28000 per annum + excellent benefits
City of London
Permanent
Client Services
12/12/2019

Graduate Customer Services Executive
West London
£24,000 - £28,000 - amazing start up business


Do you want to work at a start-up business with huge cash backing in an exciting role?

Graduate Customer Services Executive

Buying a care can be a difficult, daunting and inefficient process and this exciting business is set to disrupt the automotive sector from day one. Moving to an e-commerce model to smooth out the process and make it as intuitive as possible, in which the customer experience is absolutely central to their mission. They are new business unit within a hugely successful pan European cash rich company and are looking to hire a team of Graduate Customer Services Executives to establish this new unit, who will be regarded as the best customer services team in the world. They offer a supremely supportive, open and accountable culture where innovation and change are welcome!

The role


As a Graduate Customer Services Executive you will:


* Be the first point of contact for all potential buyers and will need to build strong relationships to ensure that you fully understand their needs
* Work with the extended client services team to produce and roll out new client services strategies and processes
* Ensure that you are thinking both reactive and proactively as possible to offer solutions to issues and anticipate issues before they arise
* Manage the entire process from initial enquiry to car delivery so that each customer's journey is as smooth and satisfying as possible

Graduate Customer Services Executive

Your profile:

* With your previous experience in a customer service role you will be adept at managing processes that will ensure maximum levels of customer engagement
* Your positive and engaging phone manner will ensure that you are able to build rapport with all customers and fully identify what their needs are
* Your ability to build rapport with clients and taking ownership of their customer service is absolutely critical
* Your accountable nature will empower you to make positive change to the business and be successful in this growing organisation

If this sounds like the role for you, click "apply" now!!

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