IT Support Executive.

£25-28K

IT Support Executive

Amazing Benefits!

Opportunities to grow and progress your career

THE ROLE:

We are looking for an IT Support Executive, who will be the 'go to person' for all IT Desktop Support. We work in a very busy office based in Farringdon, London with 175 users on site, so you must be someone who enjoys face-to-face interaction and take pride in providing excellent, professional customer service to your colleagues.

KEY ACCOUNTABILITIES:

• Provide 1st and 2nd line support for all IT issues and deal with the client's IT support suppliers for all 3rd line issues;
• Provide IT Desktop Support to colleagues, both face-to-face and remote;
• Provide a new joiner IT induction for all new starters on their first morning, going through Outlook, Box, Slack, Teams and any other software the new joiner has;
• Liaise with the People Team and ensure all new joiners are set up in a timely manner in terms of:
• a Company email address;
• IT equipment - computer / laptop / Mac (with any applicable software);
• desk equipment - telephone, keyboard, monitor etc as necessary;
• log-in details.
• Liaise with the People Team and ensure all leavers are handled in a timely manner in terms of
• Shutting down of all company account.
• IT equipment return.
• Ensure all audio visual and IT equipment in meeting rooms is in working order;
• Work with the Office Manager and liaise with IT support companies to ensure IT is provided without interruption;
• Be responsible for hardware Break Fix, configuration, installations;
• Provide basic networking troubleshooting TCP/IP;
• Provide support for handheld devices;
• Assist with small roll out projects.
• Ensure data protection policies are followed, including completion of all relevant documentation.

REQUIRED SKILLS AND QUALIFICATIONS:

• Microsoft Support Experience and good working knowledge of Microsoft Exchange/Office 365;
• Knowledge of cloud-based products such as Box, Zoom, Slack and other similar applications.
• A professional and friendly can-do attitude, able to build relationships with internal & external stakeholders;
• Excellent interpersonal and communication skills with an ability to manage expectations and deadlines with key internal stakeholders;
• Ability to work independently and as part of a team;
• Proactive, enthusiastic and willing to learn and develop;
• Ability to work well under pressure;
• Ability to prioritise effectively;
• 0-2 Years Commercial IT Support Experience however less experience will still be considered.
• Self-motivated and eager to assist with the evolving IT environment;
• Ability to articulate technical jargon in a simple understandable way.

If this is something you find interesting, then get in touch today!

We Are Aspire Ltd are a Disability Confident Commited employer