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Operations Manager

£60000 - £70000 per annum + Bonus
Greater London
Digital Project/Product Management, Account Management, Technology

This vacancy has now expired.

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Aspire on behalf of Eyekandy

Operations Manager (General Manager)
£70K + Bonus

The Company is the world's leading Augmented Reality commerce Agency. Thanks to the 2018 deployment of ARkit from Apple and ARCore from Google, AR is now available to over 1b shoppers via their phones. Focusing the deployment of this technology in commerce, our multi award winning, global AR shopping Platform, 'Point & Place®', is the world's most adopted AR shopping platform, with over 240 retailers connected across 40+ countries. Eyekandy has also won numerous innovation awards in 2018 as we tap into creative ways to monitise of the AR technology with retailers and brands.

We count numerous global brands as our clients including; LG, Currys, Epson, Walmart, Samsung, Mattel, Dyson and many more. It's a start-up environment, but revenue is already £1m+ and highly profitable.

The Role

Reporting directly to the CEO, this is a senior role within the EyeKandy Management team with a potential path to Chief Operations Officer for the appropriate candidate within 18 months. With several direct Manager reports, the Operations Manager is accountable for the functional deployment of all operations across the global business. The role is responsible for leading the Project Management, Administrative Teams, Development and Designer teams and Creative Team that deliver services for our Brands and Retailers.

Responsibilities include:
* Communicate effectively with EyeKandy leadership team, and EyeKandy employees
* Execute the strategy of the EyeKandy leadership team / turn direction into action
* Ensure high standards of people and performance management exist across all functions.
* Ensure smooth and on time delivery operation from sales to customer deployment
* Develop a community of high performing, capable team leaders and employees
* Define, measure and manage performance against Key Operational Metrics
* Monitor and forecast workload and resource allocation across the department.
* Lead time adherence
* Customer Satisfaction
* Build a Continuous Service Improvement culture to ensure optimal quality and process efficiency
* Seek active feedback from Project Managers and Account Managers to evolve and improve our service offerings in line with customer demand
* Identify training needs and set development objectives across all teams
* Travel to EMEA and US where appropriate and early or late timezone calls as required

The Person
* Excellent and effective Communicator at all levels with a high degree of attention to detail
* Appetite to get into the detail to understand before presenting process or organisational changes
* Extremely well organised and able to prioritise time and resources
* Comfortable working with ambiguity and can create own clarity
* Demonstrates initiative, commitment and drive to provide excellent customer service
* Commercially aware and used to working to department budgets
* Uses CRM best practice to manage and monitor operations
* Tracks and measures workload and performance
* Maximises staff utilisation
* Maintains standards and policy
* Total dedication to optimised processes, cost management and effective people management

* Proven extensive experience (5-10 years) of people management and management
* Proven track record of delivering operational excellence
* Experience working in a Saas Business / eCommerce, or Digital business / start-up environment
* Experience driving talent development programs throughout organisations
* Managing delivery of technical departments to timelines (lead-times)

If this rewarding role within a internationally recognised company with fantastic career prospects sounds like the perfect opportunity for you, click the apply button now!

Rachel Trevillion
Executive Consultant

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