Service Business Designer.

Retail is constantly evolving, which is why we have a diverse Global Business Coordination (GBC) department. It's their job to think about how we can improve our customers' lives, evolve the business, and prepare for the future on a global scale. The team use state-of-the-art technology to bring about digital change that delivers real customer value. For you, it's a chance to have a truly global impact, travel the world, drive innovative new propositions; all of that whilst being part of a global leading retailer.

Your New Role:

• Draw insights from our Strategy team to understand the importance of new initiatives and the key drivers behind them when starting to design a new service.
• Draw from your toolkit of service design techniques and artefacts to define a full end to end service - bringing each new concept to life
• Prototype and pilot new services and experiences with customers and business users
• Work with technical teams to determine the right solutions to realize the service vision and identify process, equipment and automation requirements
• Gather and agree service operational metrics, assumptions and business requirements for relevant areas
• Design world-class services that blend digital, physical and human interactions across multiple touch points, smartly bringing together user needs, business goals and technical realities

About You:

• Ability to envision the overall service and coordinate with multiple teams to ensure complete delivery of the initiative
• Understanding and knowledge of Service Design concept
• Worked in a Service Design team/role
• Experience working in digital related projects or departments would be advantageous
• Experience in the development of customer journeys and service blueprints
• Proficiency in workshop facilitation
• Thrives within a fast-paced environment with the ability to manage several projects at once
• Worked in agile team environments - being a team player
• Ability to encourage design thinking within agile projects

What you will get in Return:

• opportunity for remote working 3 days per week.
• 5 week's annual leave plus Bank Holidays.
• In office flexitime.
• Full training provided.
• Company sick pay scheme.
• Company maternity, paternity and adoption leave pay after 2 years
• Long service rewards.
• A variety of Perks including bike to work scheme, discounted gym passes, accommodation, travel, cinema, and family day out tickets.

This is a fantastic opportunity for you to develop within the business and play a key part in shaping the future of the company globally. Ready for more? Hit the apply button now!

We Are Aspire Ltd are a Disability Confident Commited employer