Job details

Location
Tamworth
Negotiable
Job Type
Permanent
Ref
PR/029406_1655818621
Posted
about 2 months ago

Job details

Location
Tamworth
Negotiable
Job Type
Permanent
Ref
PR/029406_1655818621
Posted
about 2 months ago

Retail is constantly evolving, which is why we have a diverse Global Business Coordination (GBC) department. It's their job to think about how we can improve our customers' lives, evolve the business, and prepare for the future on a global scale. The team use state-of-the-art technology to bring about digital change that delivers real customer value. For you, it's a chance to have a truly global impact, travel the world, drive innovative new propositions; all of that whilst being part of a global leading retailer.

Your New Role:

  • Draw insights from our Strategy team to understand the importance of new initiatives and the key drivers behind them when starting to design a new service.
  • Draw from your toolkit of service design techniques and artefacts to define a full end to end service - bringing each new concept to life
  • Prototype and pilot new services and experiences with customers and business users
  • Work with technical teams to determine the right solutions to realize the service vision and identify process, equipment and automation requirements
  • Gather and agree service operational metrics, assumptions and business requirements for relevant areas
  • Design world-class services that blend digital, physical and human interactions across multiple touch points, smartly bringing together user needs, business goals and technical realities

About You:

  • Ability to envision the overall service and coordinate with multiple teams to ensure complete delivery of the initiative
  • Understanding and knowledge of Service Design concept
  • Worked in a Service Design team/role
  • Experience working in digital related projects or departments would be advantageous
  • Experience in the development of customer journeys and service blueprints
  • Proficiency in workshop facilitation
  • Thrives within a fast-paced environment with the ability to manage several projects at once
  • Worked in agile team environments - being a team player
  • Ability to encourage design thinking within agile projects

What you will get in Return:

  • opportunity for remote working 3 days per week.
  • 5 week's annual leave plus Bank Holidays.
  • In office flexitime.
  • Full training provided.
  • Company sick pay scheme.
  • Company maternity, paternity and adoption leave pay after 2 years
  • Long service rewards.
  • A variety of Perks including bike to work scheme, discounted gym passes, accommodation, travel, cinema, and family day out tickets.

This is a fantastic opportunity for you to develop within the business and play a key part in shaping the future of the company globally. Ready for more? Hit the apply button now!

We Are Aspire Ltd are a Disability Confident Commited employer

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