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Voice of the Customer Insight Manager - Clientside

1025514
£30000 - £40000 per annum
London
Permanent
Clientside, Quantitative
31/01/2019

Are you an experienced researcher, looking for a new challenge? Do you have experience working in the "voice of the customer" research and want to join a company that puts this at the heart of their business? If so, this could be the role for you.

The Company
Based in Surrey, our client is a financial services organisation, who offer investment solutions to their clients. They pride themselves on their people and the level of service that they offer their clients. They offer a professional and friendly working environment, a competitive salary and benefits package and the opportunity for progression and development. They are now looking for an Insight Manager to work on their Voice of the Customer area. The team contributes to helping the organisation deliver excellent client service, measuring performance through research and insight programmes.

The Role
In this role, you will be working alongside another Insight Manager and supporting the senior managers and directors in the team.
Your main responsibilities will include:-
- Understanding and becoming an expert user of the voice of the customer research programme and utilising this programme to uncover insights that can feed into business strategy and influence business decisions
- Providing training of the NPS programme, so that others in the business can understand it and use it
- Monitoring the programme, to identify trends and changes
- Driving the insights to action - working with the internal stakeholders to help them understand the key priorities and what action should be taken
- Working with your team, and providing valuable support where needed with additional ad hoc projects

The Candidate
- Ideally educated to degree level, with a background in quantitative research methodologies
- Experience working in "voice of the customer" research, with a strong understanding of what measures mean and how they can translate into business strategy
- Experience in NPS (net promoter score)
- Ability to tell a story from the numbers - being able to pull apart data and distil simple messages
- Excellent communication skills, ability to build and manage strong relationships
- Strong analytical skills

To find out more - please click apply below.

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