Costumer Care Consultant.

Are you a talented individual with a passion for Customer Care looking to work with a leading provider of digital solutions?

If you answered yes, look no further!

• We require an experienced Customer Care Consultant to provide first and second-line support for our customers in a software environment.
• The successful candidate will need to gain a deep understanding of our product, the technical solutions used by our customers, and the markets they operate in.
• You will join a dedicated team that is committed to providing exceptional customer service and support to our clients.
• Our work arrangement involves a hybrid model, with two days per week to be spent working at the office.

About us:

• Our Enterprise Systems Business Unit is driving our innovative digital solutions as a leading provider in the industry.
• As a growing company, we offer numerous opportunities for professional growth and development.
• During your probation period, you will have a mentor who will provide guidance and support, identifying any additional learning needs.
• We prioritise our employee's health and well-being through our cash plan, life insurance, and personal accident insurance policies.
• Our employees have access to a stock purchase plan and numerous extra benefits, such as cycle to work, PC loan, and freebies, after completing probation.

About your Technical Skills:

• We require an experienced Customer Care Consultant with a strong understanding of ITIL processes, including roughly three years of Service Desk experience providing 1st and 2nd line support in a software environment.
• Proficiency in Jira/QMtry or equivalent test management software is essential.
• We prefer candidates who hold a university degree or equivalent qualification in a relevant field.

About you:

• Strong problem-solving and decision-making skills, with excellent attention to detail
• Ability to work independently and as part of a team.
• Ability to learn rapidly with a general understanding of enterprise software and infrastructure technologies.
• Strong written and oral communication skills, with the ability to effectively communicate with customers and colleagues.

Don't miss out on this amazing opportunity!

Apply now and take the first step towards joining our team and making a real impact on your career.

We Are Aspire Ltd are a Disability Confident Commited employer