Graduate Support Analyst.

Grad Support Analyst

£31K base starting salary

Farringdon, London

Do you want to work for is the UK's leading Software-as-a-Service provider for general insurance?? With over 23 years of industry experience, they have managed to remain profitable EVERY SINGLE YEAR. (Yes even through Covid).

More than 95,000 individuals, in over 40 countries, use their solutions to power their businesses, and the platform manages over £10bn worth of transactions every year.

GRAD SUPPORT ANALYST ROLE RESPONSIBILITIES:

• Solve system user problems and resolve customer questions and issues
• Advise system users on how to get the most from the System functionality
• Help customers configure the System to meet their business needs
• Identify and gather ideas for new functionality and services
• Visit customers to identify opportunities for improved use of the System
• Support other teams in testing new releases of the System

CLEAR PATHWAY FOR GRADS:

As a Support Analyst you will receive structured targets, regular feedback and an annual performance review. You will follow a clearly defined career path that recognises personal development and contribution to the company.

As a Senior or Lead Customer Support Analyst you can expect to be responsible for:

• Planning and delivering high-quality projects, including managing teams and resources
• Coaching and providing constructive feedback for junior colleagues
• Working closely with senior customer contacts to develop their relationship with the client

Our client gives early responsibility for line management, including mentoring new joiners, designing and delivering training programmes, and coaching others to develop their skills and responsibilities.

REQUIREMENTS FOR APPLICATION: (NON-NEGOTIABLE)

* Achieved a 2:1 or above at Bachelor's-level in an analytical degree subject.

* Excellent A-levels

* First-rate problem-solving skills.

* Logical, well organised, and practical.

* Confident and eager to take on responsibility and the ability to learn new skills quickly.

* The ability to work well as part of a team, seamlessly collaborating with others.

* Computer literate (e.g. Word, Outlook, Excel) and able to pick up new concepts

* Customer-focused with an ability to build professional relationships.

* Strong communication skills are essential.

* Interest in technology and eager to embark on a career within the software industry.

We Are Aspire Ltd are a Disability Confident Commited employer