Graduate Support Analyst.

Job Title: Support Analyst

**Company Overview:**

Our client is a leading Software-as-a-Service provider for general insurance, dedicated to revolutionising the industry. With a strong presence since 2000, they have empowered over 95,000 individuals across more than 40 countries. Their platform manages over £10bn worth of transactions annually, contributing significantly to the evolution of the insurance landscape.

**The Role:**

As a Support Analyst, you will play a pivotal role in ensuring our clients maximise the potential of their highly configurable and sophisticated software platform. Your responsibilities will include:

- Troubleshooting system and user issues
- Addressing customer queries and concerns regarding the software system
- Providing guidance on system functionality and configuration
- Collaborating with clients to tailor the software to their specific needs
- Identifying opportunities for service enhancements
- Participating in testing new software releases
- Conducting on-site visits to analyse client requirements and identify improvement opportunities

**Career Path:**

Our client offers a structured career path with opportunities for advancement. Progression to Senior or Lead Support Analyst roles will entail:

- Planning and executing high-quality projects, including team and resource management
- Mentoring junior colleagues and providing constructive feedback
- Cultivating relationships with senior client contacts to foster engagement

**Training:**

Our client prioritises the development of their team members through a blend of internal and external training initiatives, including:

- Intensive initial training and ongoing mentoring for new hires
- Encouragement to pursue industry-standard training programs
- Allocation of time and resources for senior staff to attend relevant courses
- Management-led training sessions to share experience and best practices

**Requirements:**

- Bachelor's degree with a minimum of 2:1 classification
- Strong A-level results, with a preference for an A in Maths
- Exceptional problem-solving abilities
- Organised, logical, and practical approach to tasks
- Quick learner with a proactive attitude toward responsibility
- Relationship builder with strong communication skills
- Proficiency in basic computer applications (e.g., Word, Outlook, Excel)

**Benefits:**

Joining our client means enjoying a range of benefits, including:

- Supportive work environment with talented and motivated colleagues
- Exposure to innovative business models under the guidance of experienced management
- Structured training and coaching programs for skill enhancement
- Quarterly performance feedback and encouragement for continuous improvement
- Real responsibility and autonomy in project management
- Eligibility for annual bonus and share incentive schemes
- 25 days of annual leave, increasing to 30 days over time

**Application Process:**

Apply if you're ready to contribute to the insurance industry's evolution!

Our client is an equal-opportunity employer and welcomes applicants from diverse backgrounds.

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We Are Aspire Ltd are a Disability Confident Commited employer