Graduate Support Analyst (London).

Are you equipped to handle regular customer interactions and aspire to dive into the tech industry? Your search ends here!

Founded in the year 2000, this distinguished Software-as-a-Service provider for general insurance has witnessed remarkable growth over the past two decades. With a widespread influence, its solutions are relied upon by over 95,000 individuals across 40 countries, empowering businesses globally. The platform orchestrates transactions exceeding £10 billion annually, underscoring its pivotal role in the industry.

Through collaboration with brokers, insurers, and MGAs, this influential entity has been instrumental in shaping the contemporary insurance landscape. Strategic partnerships and an unwavering commitment to innovation have left an indelible mark, contributing significantly to the evolving market characterising the present-day insurance industry.

What to expect from the role?

Joining the team propels you into an exciting journey where talent isn't just recognised but nurtured for success. Here's what awaits you:

• Team Collaboration: Collaborate with a brilliant, motivated, and friendly group of like-minded colleagues who share your passion for excellence.

• Innovation and Technology Integration: Immerse yourself in the fusion of innovation and technology, crafting new business models under the guidance of a management team led by two former McKinsey partners.

• Structured Growth: Experience continuous professional development with structured training and coaching from seasoned colleagues, enhancing your skills and knowledge.

• Quarterly Performance Insights: Receive written constructive performance feedback every quarter, an exceptional practice in the professional landscape.

• Early Responsibility: Dive into real projects and assume responsibility as soon as you are ready, fostering a sense of ownership and accomplishment.

• Competitive Rewards: Enjoy a competitive salary and annual performance-based reviews, acknowledging and rewarding your contributions.

• Performance-Driven Perks: Qualify for annual bonuses and company share incentive schemes, the extent of which depends on your performance and seniority.

• Generous Time-Off: Revel in a generous holiday allowance, starting at 25 days (plus bank holidays) and potentially rising to 30 days over time-prioritizing a healthy work-life balance.

Elevate your career as a Support Analyst:

• Champion User Solutions: Dive into the world of solving intricate system user problems, ensuring seamless customer experiences.

• Functional Excellence: Guide system users, advising them on unlocking the full potential of cutting-edge functionality within the system.

• Tailored Configurations: Collaborate with customers to customise the system, aligning it with their unique business needs and enhancing efficiency.

• Innovation Spark: Unleash creativity, identifying and gathering groundbreaking ideas for new functionality and services, contributing to the system's continuous evolution.

• On-Site Insights: Embark on exciting customer visits to uncover opportunities for enhanced system utilisation, ensuring alignment with their goals.

• Release Readiness: Stand at the forefront of progress, supporting teams in testing new releases to keep the system at the forefront of innovation and performance.

Are you the right fit? Double-check below...

You are a self-starter thriving in a team of brilliant and motivated individuals with diverse interests and backgrounds.

Successful applicants exhibit the following attributes:

• Attained a 2:1 or above at Bachelor's level in an analytical degree subject.
• Excellent A-levels.
• First-rate problem-solving skills.
• Logical, well-organised, and practical.
• Confidence and eagerness to take on responsibility, quickly learning new skills.
• Ability to work seamlessly as part of a team, collaborating effectively.
• Computer literacy (e.g., Word, Outlook, Excel) with the ability to grasp new concepts.
• Customer-focused with the ability to build professional relationships.
• Strong communication skills are essential.
• Interest in technology, eager to embark on a career within the software industry

We Are Aspire Ltd are a Disability Confident Commited employer