Social Media & Email Manager (Freelance).

We're looking for a Social Media & Email Contractor to lead and elevate our clients digital communications across social, email and CRM. You'll be the strategic and creative mind behind how our audiences experience Lost online - building anticipation, driving ticket sales, and shaping a unique digital brand that matches our on-the-ground magic.

This isn't just a scheduler job. It's a role for someone who thrives in creative chaos, has a strong editorial voice, and can work closely with a brilliant in-house creative team.

This is a full-time contract position for an initial one-month period, offered on a day rate. There is strong potential for this to develop into a fixed-term contract and, ultimately, a permanent role for the right person.

Key Responsibilities

• Social Media Management: Own and grow all organic channels (Instagram, TikTok, Facebook, etc.). Plan, create, and schedule content that reflects the wild, artistic, and ever-changing world of Lost.
• Content Strategy: Build and maintain a 30-day rolling content calendar with key themes, aligned closely with the creative and production teams.
• Creative Collaboration: Work hand-in-hand with a world-class creative team to ensure visual and written content is bold, fresh, and aligned with brand tone.
• Email Marketing: Create and send weekly newsletters with Mailchimp (moving to Klaviyo soon). You'll be writing, designing, and curating what's on that week and what's coming next.
• CRM & SMS: Help migrate from Mailchimp to Klaviyo. Build audience journeys across email and SMS with a focus on community engagement and conversion.
• Community Engagement: Drive high-touch comms through WhatsApp groups and other emerging channels to nurture superfans and regular attendees.
• Performance Tracking: Use Meta Business Manager and analytics tools to monitor performance, inform decisions, and continuously improve output.

About You

• You're more than a social media manager - you're a creative thinker who knows how to build online stories that live and breathe in real life.
• You have experience with MailChimp and/or Klaviyo, and you're confident managing digital campaigns from idea to execution.
• You thrive in a busy, ever-evolving environment and love being at the heart of creative innovation.
• You're fluent in digital culture and on the pulse of what makes people click, share, and buy.
• Experience in immersive events, entertainment, music, or the arts is a huge bonus.

What's in it for you?

• Join a growing, full-time team of 10 with 40+ world-class freelancers and contractors supporting each event
• Be part of something completely new
• Play a key role in defining a digital brand from the ground up
• Work on incredible one-off shows with global artists, big-name brands, and some of the most creative minds in the business

We Are Aspire Ltd are a Disability Confident Commited employer