Head of Customer Success.

Head of Customer Success (Remote - UK hours overlap required)
Location: Remote
Contract: Full-Time
Client: A rapidly scaling, mission-driven cyber security training platform

My client, a high-growth cyber security training platform with over 4 million users and 900+ global customers, is looking for a Head of Customer Success to lead their customer strategy. Their mission is to make cyber security education more accessible through gamified, hands-on training that helps organisations build and maintain stronger security teams.

This is a brilliant opportunity for an experienced leader to shape and scale a high-impact Customer Success function. The successful candidate will take ownership of the full post-sales journey-driving engagement, increasing retention, and supporting customer growth at scale. You will lead a growing team and work cross-functionally with Sales, Product, and Marketing to ensure customers derive maximum value from the platform.

You'll be comfortable working with a diverse customer base, from small businesses to large enterprises, and bring a mix of strategic vision and operational execution to the table.

Responsibilities:

• Develop and run a customer success strategy to enhance onboarding, adoption, and retention

• Manage and grow a team of customer success professionals

• Collaborate with Account Managers to support renewals, upsells, and cross-sells

• Work with internal teams to feedback on product and customer experience

• Analyse customer data to identify trends and drive strategic improvements

• Act as the voice of the customer within the business

• Oversee the development of training and enablement materials

Requirements:

• 5+ years in Customer Success, ideally in tech or cybersecurity

• Proven experience leading and scaling successful teams

• Strong commercial awareness and data-driven decision-making

• Comfortable in a busy high-growth environment

• Excellent communication and stakeholder management skills

What's on offer:

• Fully remote with flexible working (UK timezone overlap required)

• £2,500 annual development budget

• Company-funded retreat

• Health insurance (where applicable)

• Laptop and work accessories provided

• Pension/401k contribution

Apply now! This is a fast-moving process, so early applications are encouraged.

We Are Aspire Ltd are a Disability Confident Commited employer