Technical Account Manager.

Up to £40K

Technical Account Manager

Amazing Benefits!

Opportunities to grow and progress your career

THE ROLE:

The objective of this Technical Account Manager role is to support the Customer Operations function on behalf of our company, with particular focus on our Learning Management System (LMS).

The Technical Account Manager role is essential in building a good working relationship with our customer base. As such, you will often be the first point of contact helping to resolve issues or queries. Clear written and verbal communication skills are necessary to provide clear support and guidance.

As our LMS solution is provided in conjunction with a partner organization, working collaboratively to resolve issues and highlight areas for system development is vital.

WHAT YOU WILL DO:

The responsibilities of this role include, but are not limited to:

• Liaise with customers to implement the LMS into their business and gather development requirements.
• Manage ticketing system for customer bugs, features, and support, both internally and with our partner company.
• Testing of new security releases issued by our partner company.
• Creating and proofreading documentation for procedures and user guides.
• Training of customers in the use of systems from both an end user and admin perspective and development of training material, as required.
• Configure and administer customer systems.
• Meet with customers in support of the Sales team to demo the LMS solution.
• Assist with the development of bespoke eLearning content.
• Support our company Training and Customer Operations teams in their use of the LMS.
• Assist in the induction and training of customer administrators.

REQUIRED SKILLS:

• Excellent interpersonal and communication skills, both written and verbal.
• Ability to manage time effectively.
• Ability to multi-task, organise priorities effectively, and handle several customer accounts simultaneously.
• Proactive and driven to deliver quality customer service.
• Positive, solutions-focused outlook with a focus on continuous improvement to ensure our products and processes are consistently developing.
• Ability to handle multiple customer accounts simultaneously and their competing demands on time.
• Ability to demonstrate an in-depth knowledge of all aspects of our company products.

DESIRABLE SKILLS:

• Experience working within the eLearning sector.
• Experience working with learning technology.

If this sounds like you then apply today!

We Are Aspire Ltd are a Disability Confident Commited employer