Customer Success Manager APAC.

Are you interested in working with some of the biggest brands in the world? If you are looking to grow your skills and learn about new cutting-edge technologies, this role might be for you.

Our client brings marketing, care and commerce together in one CX platform with the aim to help businesses close the customer experience gap.

With over 20 years of industry experience, they are now looking for a Customer Success Manager in Singapore to help their clients adopt their technology to grow and scale their business regardless of industry. You will be based in Singapore and supporting customers across the JAPAC region.

The Role:

• Onboarding new clients, building and driving retention of client relationships
• Highlighting the company's solutions to address clients' issues and business goals
• Providing day-to-day support for customers in the JAPAC region, being accountable for service adoption
• Working closely with different teams to create effective sales strategies as the company grows and develops
• Creating a successful growth plan on assigned accounts to grow the service
• Following up on KPIs including renewals, upsells and adoption

Your Experience:

• Minimum 5 years' experience in SaaS/SW/Digital Marketing/Agency sales
• Proven track record of retention and growth
• Expert in MarTech, able to understand complex products
• Effective negotiation skills coupled with strong sales instincts

Your Profile:

• Fluent in English, additional language is a bonus
• Data-driven, pays attention to detail
• Competitive, driven and open-minded

Successful candidates are entitled to 20 days of holiday, health insurance and the opportunity to work in an international, fast paced and ever-changing environment.

If this sounds like a good fit, apply with your CV here.

EA License No.: R1326872

Agency License No.: 11C4388

We Are Aspire is acting as an Employment Agency in relation to this vacancy.